Best of SaaS Showplace Award Winner

TimeTrade is the leader in rules-based appointment scheduling solutions. TimeTrade's Enterprise Scheduling Application, TESA, provides large organizations, who must schedule thousands of appointments a year, the ability to provide self-service or assisted-service scheduling through SaaS. An example of the business benefits of TimeTrade’s SaaS solution is Bosley, the leader in surgical hair restoration. The company has over 100 patient service representatives (PSRs) and must schedule more than 9,000 appointments per month at 88 offices through a single call center. For each appointment, the schedules of 26 physicians and 50 senior counselors’ have to be coordinated. Bosley implemented an on-premise version of Siebel for CRM and appointment scheduling, but it was limited in its scheduling capabilities and the PSRs had to use spreadsheets to set up appointments. The company decided to adopt TimeTrade’s SaaS-based solution TESA. As a result, Bosley has been able to reduce patient wait times on the phone by as much as 20%, wait-time in Bosley offices by 25%, lower administrative costs 7-10%, and reduce errors and double booking of appointments by more than 80% without additional overhead costs. It is for these reasons that TimeTrade has been designated a Best of SaaS Showplace Award winner.